Orders & Returns Policy
Change or cancel an order:
Due to the bespoke nature of a number plate once it is made then it is not possible to change or alter it. We tend to make plates within a very short time of the order being placed during 8am and 6pm Monday to Friday.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please email our Customer Services team on firstname.lastname@example.org . Please quote your order number and order date.
If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.
As above due the bespoke nature of a number plate it is not possible to return it and are excluded from this returns policy unless it arrives damaged.
All other generic items can be returned if needed. We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. If you are unhappy with your purchase, we will exchange the item or issue a credit note, providing the goods are not damaged and all packaging is still intact.
1. Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, only the product costs will be refunded upon receipt of returned goods as Eireplates.com does not refund delivery charges.
2. All returned products will be refunded or exchanged, provided they have not been used or damaged. Delivery costs will only be refunded if goods were received in error.
3. Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any faulty goods returned after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
4. Any items damaged during return due to insufficient packaging may only receive a part refund at Eireplates.com's discretion.
5. In the rare event of a customer receiving an incorrect item, Eireplates.com will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Eireplates.com will recharge the customer, send the correct item and on receipt of the returned item, refund the customer for the cost of their second order and for their return postage.